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City of Arcadia, Florida

NOTICE – UTILITY CUSTOMER PORTAL CHANGES

NOTICE – UTILITY CUSTOMER PORTAL CHANGES

**THE CITY’S CREDIT CARD PROCESSOR WILL NO LONGER BE PAYMENTUS.  THE NEW CREDIT CARD PROCESSOR IS HEARTLAND.

Beginning Tuesday, November 24, 2020, you will no longer be able to access your utility account online at arcadiafl.watersmart.com.

THE NEW UPDATED PORTAL is:  https://arcadia.secure.munibilling.com

IT’S EASY TO SETUP AN ACCOUNT! Just click on the “create new account” button and follow the instructions.  If you need assistance or need your unique access code (which is also printed on your bill) call 877-514-7788.

**IF YOU CURRENTLY HAVE AUTO PAY SCHEDULED THROUGH THE WATERSMART PORTAL, AS OF 11/24/2020, ALL SCHEDULED AUTO PAYS WILL BE CANCELLED.  YOU WILL NEED TO SETUP AUTO PAY IN THE NEW PORTAL.