City of Arcadia, Florida

Utility Billing Division

Lead Utility Billing Clerk:  Kelly Snyder –  ksnyder@arcadia-fl.gov

Customer Service

In partnership with Fathom, the City of Arcadia offers the following ways to pay your bill:

In Person:  23 North Polk Ave, Arcadia, FL    M-F 8 am – 4:30 pm

By Telephone:  1-833-764-5234   M-F 8 am – 5:00 pm

Customer Portal:  https://arcadiafl.gwfathom.com


Contact Information for Utilities

AJ Berndt, Director – abernt@arcadia-fl.gov

Water Treatment Plant – 863-494-1626;  wtp@arcadia-fl.gov;

Waste Water Treatment Plant – 863-494-3464; wwtp@arcadia-fl.gov

Emergency Numbers

  • 863-990-0133 (City of Arcadia On-Call – after hours)
  • DeSoto County Sheriff’s Office – 863-993-4700

The City of Arcadia website is undergoing modifications to provide enhanced access to documents for disabled individuals who are visually impaired and to comply with the requirements of the Americans with Disabilities Act (ADA) to make reasonable accommodations. If you would like to obtain a document not currently provided on the website, please contact our City Clerk, Penny Delaney, at 863-494-4114 Ext. 301 or pdelaney@arcadia-fl.gov. Thank you for your patience and understanding as we implement these changes.

Florida has a very broad public records law. Most written communications, to or from local officials regarding city business, are public records available to the public and media upon request. Your email communications may be subject to public disclosure.