Lead Utility Billing Clerk: Kelly Snyder – ksnyder@arcadia-fl.gov
Customer Service
The City of Arcadia offers the following ways to pay your bill:
In Person: 23 North Polk Ave, Arcadia, FL M-F 8 am – 4:30 pm
Automated Payment By Telephone: 1-833-378-4334 M-F 8 am – 5:00 pm
By Mail: City of Arcadia, P.O. Box 1040, Arcadia, FL 34265
Customer Portal (Online Payments): https://arcadiafl.watersmart.com
Customer Service Telephone: 877-514-7788
Contact Information for Utilities
AJ Berndt, Director – abernt@arcadia-fl.gov
Water Treatment Plant – 863-494-1626; wtp@arcadia-fl.gov;
Waste Water Treatment Plant – 863-494-3464; wwtp@arcadia-fl.gov
Emergency Numbers
- 863-990-0133 (City of Arcadia On-Call – after hours)
- DeSoto County Sheriff’s Office – 863-993-4700